About NK Projects

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Frequently Asked Questions

General

Account

Teams

Projects

Donations

General

What is your privacy policy?

Refer to our section on privacy.

Does Reah charge a fee or take a commission?

Yes. Reah deducts 10% of every donation to cover administrative expenses. Administrative costs include credit-card processing fees paid to PayPal, website maintenance, costs associated with volunteer and staff personnel, and expenses incurred to ensure compliance with set policies and procedures.

How are funds for projects used?

Reah works with partners to provide an accurate description of projects and project items. To protect the operational integrity and security of our partners, we may choose to aggregate several projects into one project listing. This also gives us flexibility to adapt to uncertain conditions and maximize the efficiency of use of funds. Furthermore, donations for items will also be aggregated at the project level. Therefore, although we guarantee that donations will be used to promote Reah's objectives, we cannot guarantee that donations at the item level will be used only for the specified item. Reah will make a sincere effort to align item donations with actual project expenditures but must be given the freedom to determine project needs based on the most current field conditions. Please contact us if you have specific questions about your donation and how it will be utilized.

Can I share about NK Projects on Facebook?

Yes. You can share Team and Project information on Facebook. Simply go to the Team or Project Page you wish to share and click on the Share/Save button for Facebook. You can also share on Twitter, MySpace, and many other blogging services. After logging into the service, some general information will be automatically populated which you can edit and post to your favorite service.

Account

Why do I need to verify my account?

The verification procedure helps us increase security and reduce fraud by confirming that users own the email address they signed up with. This is standard registration protocol on many donation sites. You will need to verify your account every time you change your email address. If you signed up through a team invitation, your account is automatically verified if you registered with the same email address as your team invitation. Unverified accounts will have limited access to the features of the site.

I forgot my password! Is there a way to reset my password?

Yes. Go to the homepage and click the "Login" link in the top right corner of the page. At the bottom of the "Existing Users" section, click on the link "Forgot your password?" and fill out your email address. Please make sure it is the email address you registered the account with.

How can I be sure that Reah is getting my donations?

If you pay with a credit card or bank transfer using PayPal, you will automatically get a tax receipt via email after your transaction as been validated. If you select the check option, we will email your receipt after we receive and deposit your check which may take 2-4 weeks to process. You can always check the status of your donation by going to "Transaction History" under "My Profile."

Is there a way to see what I've donated so far?

Yes. If you go to the "My Profile" page, click on the link for "Transaction History." It will give you a detailed summary of each transaction and the associated status.

Can I switch my registered email account?

Yes. In order to switch your registered email account, click on "Edit Profile" from your profile page. Enter your new email account in the field titled "Email Address." Please note that your email address is also your login ID.

Teams

How do I create a team?

Teams are designed to encourage donors to become mobilizers. To create a team, go to the Teams page and click the link for "Create a Team." Fill out the required fields, denoted by the asterisk (*), to create your team.

Can I hand off ownership of a team or have co-owners?

Sorry, but not currently. The website is still in development and we are working on ways to allow dual-ownership and/or assign privileges to edit teams.

How do I join a team?

That depends on the join option of the team. A team has one of three join options. If the team is an "open" team, then anyone can join. You may only join "Invite Only" teams with an invitation from any member of the team. You may only join "Private" teams with an invitation from the team owner. For more information on inviting friends please read the "How do I invite a friend to my team" question.

How do I invite a friend to my team?

To invite friends to join your team, go to your team page and click on the link for "Invite Friends." Enter one or more email addresses separated by commas. Although a default message is provided, we encourage you to type a personal message to your friends. Click the "Send Invitations" button to send the email. Your friends will receive an email with a link to join the team. If they are not registered, they will be asked to register before they can join a team. Please note that you must be the team owner in order to invite friends to "Private" teams.

How do I make a donation and have it count towards my team fundraising goal?

When you add an item to your gift basket, the item will default to your team if the item you added is one of the adopted projects for the team. The donation for that item will then count towards the team fundraising goal which is reflected in the fundraising progress statistics. If the item is not part of an adopted project for the team, the donation for that item cannot count towards the fundraising goal of the team. Either ask your team owner to adopt the project or choose one of the items from an adopted project.

My friend is already registered and I want to invite him but I don't know which email address he used to register.

Don't worry. If you enter the wrong email address, the system allows him to click the link and sign in using his existing account and he will automatically be added to the team. The invitation is unique and can only be used once to join a team.

Projects

What is a Project Owner?

Project Owners represent the organization that administers the project. Most Project Owners are our field partners who live in or regularly travel to the DPRK to run the project. Reah partners with other Project Owners with similar mission, vision, and core values.

Can my organization be listed on NK Projects?

We are currently only accepting Project Owners that are affiliated with Reah International. To partner with us, please email us at info@reah.org and inquire about becoming a partner.

Why don't all projects display a Project Owner?

Due to the nature of their work, some project owners have requested to remain anonymous. We can assure you that each anonymous project owner goes through the same due diligence process as anyone else and is a trusted organization of Reah International. Some projects do not have Project Owners listed because the project is a collection of multiple Project Owners.

Donations

Is my donation tax-deductible?

Reah International is a registered nonprofit in the state of California with 501(c)3 status. Your full donation is tax deductible. You will receive an email receipt automatically when checking out with PayPal or after we receive a paper check. If you did not receive a tax receipt or deleted the email, please contact us and we will send another email receipt upon request.

What are the methods of payment?

There are two methods of payment. You can pay with any major credit or via bank transfer using PayPal, a trusted third party service provider. Or, you can pledge to send in a paper check. To pay by check please follow these instructions:

  1. Make it out to Reah International.
  2. Write the transaction number in the memo of the check given to you at check out. (Check your transaction history if you don't remember it).
  3. Send it to the following address:
    Reah International
    3435 Wilshire Blvd.
    Suite 430
    Los Angeles, CA 90010

 

How are funds processed?

Funds are donated to Reah International. Once funds are physically received by Reah, either through credit card payments or when a check is received by mail, we aggregate all donations for each project. For each donation, Reah deducts 10% to cover the administrative costs of running NK Projects. On a regular basis, we send the remaining aggregated funds to each of our project partners.

Are the donations secure?

All identifiable content pages are encrypted using SSL provided by RapidSSL. Credit card transactions are outsourced using PayPal, a service provider and global leader in online payment solutions. Since third parties are used for online transactions, Reah does not collect or retain credit card numbers.

How are offline payments handled?

When you pledge to make an offline donation, you are committing to send in a paper check to Reah. Mail a check with the transaction number in the memo field to the appropriate address. Once we deposit the check, we will email you a tax receipt for your records and update the online status of your transaction to payment processed.

Can I purchase a gift certificate for someone else to use?

Not at this time. However, we are planning to implement a gift certificate feature in the near future. Please check back soon.